Step-by-step login (desktop & mobile)
To log in, open the Bitget website or mobile app and choose Log In. Enter your registered email or phone number and password. If you use social sign-in providers, select the appropriate button and follow the OAuth flow. After the initial credential check, provide your second-factor authentication code if 2FA is enabled.
Two-Factor Authentication (2FA) — why it matters
Enable 2FA using an authenticator app (e.g., Google Authenticator, Authy) rather than SMS when possible. Authenticator apps generate time-based codes that are significantly harder to intercept than text messages. Keep backup codes in a secure place; losing them can make account recovery slower and more complicated.
Common login issues and quick fixes
- Forgot password: Use the "Forgot password" link—Bitget will send a reset link to your registered email. Only use links from the official domain.
- 2FA not working: Check that your device clock is accurate and that the authenticator app is synced. If you still can’t get a code, use backup codes or Bitget’s recovery flow.
- Account locked or suspicious activity: Contact Bitget support immediately through their official support channels and prepare identification documents if requested for verification.
- Unable to receive SMS: Try an alternate phone number, use an authenticator app, or contact your carrier to ensure messages are not blocked.
Security best practices
Use a unique, strong password (passphrases are excellent), enable 2FA, avoid public Wi‑Fi for sensitive operations, and keep your device OS and browser updated. Consider a hardware wallet for holding large balances and only keep trading capital on exchanges.
Session hygiene & device management
Sign out from devices you no longer use and periodically review the list of active sessions in your account settings. Revoke access to any connected apps you don’t recognize. Use Bitget’s whitelist features for withdrawal addresses if you plan to move funds regularly.
Responsible troubleshooting flow
When troubleshooting, follow these steps: 1) Confirm you are on the correct domain or official app, 2) Clear cache/cookies or update the app, 3) Try a different device or network, and 4) Contact official support with screenshots and timestamps. Never share your password or full 2FA codes in chat or email.
Short FAQs
- Can someone else access my account if they have my email? Not unless they also have your password and 2FA. Treat email access as critical to your crypto safety.
- Is KYC required for login? KYC is typically part of verification for withdrawals and trading limits; you can still log in with an unverified account but may face restrictions.
- What if I lose my 2FA device? Use stored backup codes or follow Bitget’s account recovery process — expect identity verification.
Following these simple habits will make logging in smoother and keep your assets safer. Think of your account like a vault: credentials are the key, 2FA is the guard, and device hygiene is the lock maintenance.